Frequently Asked Questions

Skin-on-skin contact is strongly recommended as you'll achieve the most out of the massage; however, all of our RMTs will ask you to remove clothing only as far as you feel comfortable. Underwear or no underwear? Our RMTs keep you securely covered and appropriately draped at all times, so that's up to you.

It is public knowledge, you can look up any RMT in Ontario and search their practice location(s) by visiting https://www.cmto.com looking under the 'Find an RMT' tab.

This really depends. If you're coming with a specific injury/issue looking to rehabilitate and get back to your optimal, you may find you need a few treatments consistently/consecutively to achieve your desired health goals, followed by maintenance thereafter. Keep in mind, the longer you've been dealing with something, typically the more treatments it'll take to get you on track again. If you are in a constant state of stress, the more treatments you'll likely need to combat life! 

A massage minimum once per month is a great rule of thumb maintenance recommendation.

All this said, you are the one that lives in your body 24/7, not us or anyone else. If you pay attention, your body will tell you when it's due for massage, and we're huge advocates for listening to your body's own promptings!

We all have parts of our body we're self-conscious about. Some area(s) you may be concerned about are:

• weight
• body hair
• scars
• acne or other skin blemishes

Please don't let this stop you from getting a massage! If you're sensitive about any particular area(s), just ask our RMTs to avoid it. Whatever your concerns, know that your Therapists are friendly, supportive, and judgment-free.

It's not unusual to feel some soreness/tenderness after a massage. This is a combination between the soft tissue being manipulated and worked as well as due to a release of lactic acid in the muscles, but it doesn't last long (anywhere from a few hours to a couple of days). Think of it as the same idea of doing a workout after its been a long time, you experience that "good sore".

Certainly not always, but you may also experience having some discomfort during your massage. This all depends on the area we're working on, any pre-existing pains, and whether the RMT is using too much pressure - how much is too much pressure? If you find you're wanting to tense your muscles and/or can't comfortably breathe through it, it's too much, at which point please let your Therapist know.

Not so much a question you may have had, but worth addressing and noting.

Just as every single human being on the planet has differences from one another, every RMT is going to be different. We all have different and unique styles, techniques, and ways of massaging. Some have styles that are naturally deeper/more intense/more specific, and others have styles that are more broad, general, and better suited for more relaxation/general wellness types of massage. Most RMTs are versatile and do their best to tailor the massage to your requests, this said though, not every massage therapists' style and/or techniques are going to be suited for/jive with every single patient.

Sometimes, it also boils down to personalities just not being a mesh with one another as well. All of this is okay! You probably are going to develop your own preferences and styles of both massage and RMT you see and it's simply a matter of finding the right RMT for you. There may be occasions a massage has left you underwhelmed, as unfortunate as that is, but it just means that Therapist was either having a bit of an "off day" and/or you just weren't the right fit for one another!

Some people prefer to chat during their massage session, which we welcome, but don't feel you have to make conversation. This is your time! If you want to close your eyes and relax, that's perfectly alright, too.


Do speak up if:

• you're feeling too hot or cold
• the music is too quiet or too loud - don't be shy to ask us for a specific music style to be played
• something is uncomfortable and needs adjusting or is causing discomfort/pain 
• you have any questions or you forgot to mention something important during the consultation prior to getting on the massage table

If you'd like to leave a tip, know that it is very greatly appreciated and not taken for granted! (100% of the tips you leave go directly to the Therapist you saw). Tipping is up to you and not required though, so please do not feel pressured.

If you're starting to feel unwell within the 24 Hour Cancellation Policy period, we kindly ask you to reschedule your appointment with as much notice as possible so we have the opportunity to book another patient in for that time.


We understand these things can be unpredictable, though, so if you're feeling unwell with short notice before your appointment, please call our clinic and we'd be happy to reschedule you for another time when you're feeling better to keep everyone safe and healthy! In some cases, receiving a massage when you're not feeling 100% can exacerbate and make symptoms worse.

When it comes to massage Frequently Asked Questions, this is a common one! It's normal to relax during a massage. You might be feeling stressed and sleep-deprived, so falling asleep can happen once you're in a relaxed state. That's okay!


Drooling/snoring/passing gas is also common. Human body responses are normal, please don't feel any embarrassment. We're professionals, and we're just happy you're relaxed! Know that there's zero judgment from us.

Muscle "knots" are actually called trigger points by RMTs. Trigger points are discrete, focal, hyperirritable spots located in a taut band of skeletal muscle. The spots are painful on compression and can produce referred pain, referred tenderness, motor dysfunction, and autonomic phenomena (one example: sweating).

Trigger points can be very sensitive to touch/pressure. They may form after acute trauma (ie. sleeping on your neck the wrong way) or by repetitive micro-trauma, leading to stress on muscle fibres, causing the muscle fibres to be stuck in a contracted state, which, you guessed it, can be painful!

The objective of massage therapy and performing trigger point therapy is releasing and/or softening muscle knots to reduce/eliminate the knot and its associated pain.

Massage therapy is a great natural solution if you've been experiencing pain/discomfort to find relief and healing. Conversely, you don't have to be in any discomfort to seek massage as it can also be used as a preventive treatment, too. Seeing your massage therapist regularly can help:


• lower cortisol (the stress hormone) and raise serotonin levels (the body's natural "happy drug") - to help you calm and relax
• loosen tight muscles, which may increase blood flow, leading to lowering your blood pressure 
• release endorphins (the body's natural painkillers)

The pressure of massage moves metabolic waste and lymphatic fluid through your body, where gravity causes the fluid to build up in your neck, resulting in the sensation of a stuffy/congested nose.

The stuffier you get is actually an indicator to how much lymphatic build-up you have going on in your body! If your muscles and/or fascia (outer connective tissue) are really tight/there's a lot going on, the deeper the tissue massage, and if you haven't been for a massage in a while can all be additional contributing factors to how congested you get.

Try our eucalyptus aromatherapy essential oil add-on ($5) in your treatment to help with this!